FAQ's

1. What products do you sell?
We specialize in jewelry and fashion products, offering hand-picked collections that combine quality, style, and affordability.

2. Where do you ship from?
We ship all orders using our trusted dropshipping logistics partner, primarily through CJPacket Ordinary. Products are delivered from our global warehouses depending on availability.

3. Do you ship internationally?
Yes! We offer worldwide shipping. Delivery times may vary based on your location (see our Shipping Policy for details).

4. How long does shipping take?
Estimated delivery times:

GERMANY 6-11 BUSINESS DAYS.

You’ll receive a tracking number once your order ships.

5. How can I track my order?
You’ll receive a tracking number via email. You can use it to track your shipment on the CJPacket tracking site or via the link we provide.

6. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original condition, and in original packaging.
For return requests, contact us at sabbirshojib166137@gmail.com.

7. Do you offer refunds?
Yes, once we receive and inspect your returned item, a refund will be processed to your original payment method. (See our Return & Refund Policy for full details.)

8. I received a damaged or wrong item. What should I do?
We’re sorry! Please contact us within 7 days of receiving your item and provide photos. We'll arrange a replacement or refund immediately.

9. Can I change or cancel my order?
If your order hasn’t been processed yet, we may be able to modify or cancel it. Contact us as soon as possible at sabbirshojib166137@gmail.com.

10. Is my payment information secure?
Absolutely. Our store uses Shopify’s secure checkout system with SSL encryption, ensuring your personal and payment information is 100% safe.

Still have questions?
No problem! Just email us at sabbirshojib166137@gmail.com — we’re happy to help